Third-party consumer advocates have reported that even their efforts have failed when trying to deal with a serious breach of customer service etiquette on the part of Microsoft tech support. Some customers report that their cases are simply ignored by Microsoft, which can be incredibly frustrating. Where they sometimes fall down on the job is dealing with problems with subscriptions, billing and appropriate responses to complex customer problems. In many cases, it appears as though tech support representatives are pretty good at resolving technical problems and issues. There appears to be a range of opinions on the efficacy of Microsoft tech support. How Do People Feel About Their Calls to Microsoft Tech Support? These notes can be helpful if you need to escalate your case. You should also have pen and paper available so that you can take notes during your call. This information could include your order number or the serial number for your product. When requesting a callback from Microsoft, be sure that you have information about your product or service handy. From there, you'll be given some self-help suggestions and the offer of getting in touch with Microsoft via a telephone callback or live chat. Once on the 'Contact Us' page, you will be presented with a menu of products and services.Ĭlick on the icon that represents your product or service category and you'll be offered a dialog box and asked to type in your problem or question. Microsoft prefers it when customers begin their support requests through the Microsoft website.

Referrals to authorized technicians and providers of repair servicesīest Practices for Calling Microsoft Tech Support.

Assistance with filing a warranty claim.

Assistance with renewing software subscriptions.

Troubleshooting problems with Microsoft products.Questions about how to operate software or a device.Help with installing software or setting up equipment or a device.Why Do People Call Microsoft Tech Support?Ĭustomers call Microsoft tech support for a range of reasons, including: As one of the largest companies in the world, it isn't surprising that its tech support department gets a lot of calls every day.

Microsoft is a major technology company that sells software, electronics and computers around the world.

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